Who we are

This privacy policy sets out how MJ Kloss Painters & Decorators Ltd uses and protects any information that you give us when you use our website or contact us directly.

MJ Kloss is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or contacting us directly then you can be assured that it will only be used in accordance with this privacy statement.  This information is collected under a contractual basis, meaning we require this data in order to provide you with a quote or service.  We are committed to maintaining the trust and confidence of customers however you choose to contact us. In particular, we want you to know that we will not sell, rent or trade any of our email lists or customer data with other companies and businesses for marketing purposes.

The provision of your personal data such as name, address, invoice address, email address and contact numbers is required from you to enable us to provide you with a quote or to carry out instructed decorating services.  We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

In this policy “websites” refers to all MJ Kloss websites, including the primary MJ Kloss website found at www.mjkloss.co.uk and all our digital products, such as email and including all social media.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

How we handle email and “Contact us” messages

We may preserve the content of any email or “Contact us” or other electronic message that we receive. Any personal data contained in those messages will only be used or disclosed in ways set out in this Privacy Statement. The message content may be monitored by our service providers or our employees for purposes including compliance auditing and maintenance or where email abuse is suspected.

Website Cookies – How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

When someone visits www.mjkloss.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our marketing emails, we collect personal information. We use that information for a couple of reasons: to tell you about stuff/offers you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Artisan Websites, to deliver our newsletter via MailChimp. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our correspondence.  For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer.

Third Parties

Occasionally it will be necessary for us to share your contact information with a relevant sub-contractor in order to carry out the work you have requested.  This data sharing enables them to supply additional quotes for services we do not undertake such as scaffolding, deliver supplies to site and or carry out subcontracted works as instructed.  These will only ever be trusted companies that we work with on a regular basis and your information will be covered under their Privacy Statement and erased from their system at the completion of any work carried out.

Access to your personal information

For all enquiries in respect of this privacy policy, please contact  admin@mjkloss.co.uk or The Privacy Team, 8a Seaforth Avenue, New Malden, KT3 6JP or by calling us on 020 8949 2553.

If you are unhappy with the way in which we have handled your personal data please contact us using the details provided above.

Please let us know if you have any queries or concerns about the way that your personal data is being processed by us by contacting us on the details above.  You are also entitled to make a complaint to the Information Commissioner’s Office.  For further information see the Information Commissioner’s guidance here https://ico.org.uk/for-the-public/personal-information.

Data retention

We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected.  We may keep your personal data after a particular matter or exchange has concluded but purely for record keeping purposes and to be able to respond to queries and to honour our 2 year guarantee.  In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations (for example, to keep records of contractual or financial matters).

Whilst the specific time periods vary depending on the circumstances, in general we will not keep records that include personal data for more than 10 years after a particular matter or exchange has concluded.  In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name and email address, but only to ensure that you are not contacted again.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@mjkloss.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the GDPR regulations.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at 8a Seaforth Avenue, New Malden, KT3 6JP of email us as soon as possible. We will promptly correct any information found to be incorrect.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please: email, call or write to us at admin@mjkloss.co.uk. Let us have enough information to identify you, your name, address and a quotation reference number

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates including any account or reference numbers, if you have them

If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to 5 days for this to take place.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

If you are unhappy with the way in which we have handled your personal data please contact us using the details provided above.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113

Changes to this privacy notice

This privacy statement was reviewed in line with the GDPR regulations which come into force in May 2018.  MJ Kloss may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.