1. The customer phones in asking for a quote after hearing about us through recommendation, website, leaflet or the sign on one of our vans
  2. Our estimator returns the call and arranges a convenient time to visit
  3. After visiting the customer and carefully going over everything, the estimator sends the customer a typed quotation detailing what we would be doing and for how much
  4. The customer phones through or writes his acceptance to the estimator who acknowledges and books him in for a provisional date on our schedule board
  5. The estimator then hands the quotation file complete with all the relevant details over to the supervisor
  6. From then on the supervisor takes over, keeping in touch with the customer and letting him know if there is any change to the start date
  7. When starting the job the supervisor greets the customer and introduces both himself and the decorator(s)
  8. He goes over what needs to be done with the customer whilst checking the quote to make sure there are no misunderstandings
  9. Once the supervisor has a full understanding he briefs the decorator, supplies him with the basic materials and gets him going
  10. The colours, time scale, payment scheme, security etc. are all sorted out with the customer
  11. The decorator carries out the job under the care of the supervisor and keeps in contact with the customer to make sure he is happy with the way things are progressing
  12. The end product is checked over by the supervisor and once satisfied he makes sure the customer is happy with the job
  13. The job is then cleared and left clean and the contract is concluded with the customer’s final payment
  14. Soon after a questionnaire is sent out from our office to make sure the customer is fully satisfied with all aspects of our service
  15. If after a reasonable amount of time some defect is discovered in the job due to our workmanship, we would quickly return to rectify the defect

OUR AIM IS: Satisfied customers happy to use us again and to recommend us to others

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